Trash Removal. For an extensive list of our amenities view Features & Amenities. This will give you all the Home Features and Amenities that are included in you new apartment home.
How do I pay my rent and when is it due?
Rent is due the first day of each month. You may mail or deposit your rent at the on-site community office. You may use a check or money order.
Do you allow pets?
Many pets are welcome, but certain breeds and types are excluded. Call for details.
What type of security is offered?
de Tolosa Ranch provides on-site Community Patrol seven nights a week. However, ensuring your safety is a cooperative effort.
Our community policies and lease agreements are written with your comfort, convenience and safety in mind. However, crime has no address and at all times, you must take an active role in securing your home, property, and most importantly, yourself.
de Tolosa Ranch makes no representations nor warranties that the premises are secure from theft or any other criminal activity perpetrated by any resident or others. Security officers, to the extent that they may be on the premises, and other security facilities provided, are primarily for protection of de Tolosa Ranch. de Tolosa Ranch cannot guarantee the effectiveness of any such security officers or facilities as a deterrent against any criminal activity, damage, or injury to resident or any guest/visitor and their personal property.
Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?
Resident's or guest’s personal property and vehicles are not insured under the apartment lease agreement unless due to management negligence. We strongly recommend that residents purchase insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. Renter's insurance is relatively inexpensive (typically less than $20/month) and can often be secured through your automobile insurance carrier (first check your parent’s home-owner’s policy).
What if I need to break my lease?
de Tolosa Ranch does not offer any type of lease buy-out. However, at management’s discretion, residents may assign their lease to a new resident, provided the new resident meets de Tolosa Ranch standards. Though the community staff may assist you in finding a new resident, ultimately, the responsibility is yours (check with your community office regarding policies and potential fees).
When do I get my security deposit back?
Your security deposit is retained until after move-out and may not be applied to your last month’s rent (see your Lease Agreement for details). After you vacate, your deposit may be applied to any outstanding rent, late fees, or for any costs incurred to return the apartment to the original move-in condition, less wear & tear. A deposit disposition will be mailed to you within the required time frame specified by the state/county where you reside. All correspondence will be mailed to the last known address, so it is important that you inform us of your forwarding address upon move-out.
What if I need maintenance in my apartment?
Non-emergency service requests can be submitted in any of the following ways: 1) stop by the office and our staff will complete a service request form; 2) call the office during business hours (after-hours, when our phones are off-service, you are welcome to leave non-emergency service requests on the answering machine); and lastly, 3) email your maintenance request to the apartment community (please be as specific as possible regarding the location and actual problem). Our goal is to respond to work orders within 48 hours!
For emergency situations (water leaks, and back-ups, non-functioning AC/heat during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire) we are available 24/7! During business hours, call the community office – do NOT leave a message or send an email. After-hours, call the community office and the prompts will lead you to an operator that will page the appropriate property personnel to respond to your situation.
How close are you to campus? Is there alternate transportation to and from the university?
de Tolosa Ranch is less than five miles away from the CSUSLO Campus. Please refer to our website page under Contact Us & Map for our community’s exact location.
What type of parking is available at your community?
de Tolosa Ranch offers assigned or open surface parking, with some covered parking and private garages. If you wish to secure a private space (when available), please call the management office for availability, pricing, etc.
